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Teamworkz Consulting in Laos Is the whl.travel Franchisee of the Year 2008-2009

  • Ethan Gelber
  • 8 October 2009

At the July 2009 whl.travel Asia-Pacific Regional conference, Teamworkz Consulting was officially recognised as the whl.travel Franchisee of the Year 2008-2009 for its work in Vientiane, Laos. Teamworkz, which also owns and operates five other sites in Laos and seven in Thailand, could just as easily have earned its laurels for its labours in Luang Prabang and Vang Vieng, both also in Laos.

Teamworkz Consulting accepting its accolades as Franchisee of the Year 2008-2009 at the whl.travel Asia Pacific regional conference. Left to right are: Rob Shortland, whl.travel Asia Pacific Regional Director); Anne Done, Lee Sheridan and Mouk of Teamworkz; Len Cordiner, CEO of WHL Group

Teamworkz Consulting accepting its accolades as Franchisee of the Year 2008-2009 at the whl.travel Asia Pacific regional conference. Left to right are: Rob Shortland, whl.travel Asia Pacific Regional Director; Anne Done, Lee Sheridan and Mouk of Teamworkz; Len Cordiner, CEO of WHL Group

“An amazing effort,” comment Rob Shortland, whl.travel Regional Director for Asia and the Pacific. “Amazing especially when you consider they also won two of the three category awards (service and web marketing). They really worked hard for this over the last 12-18 months and it shows in their results, as well as in the growth of their business. A great job and well done.”

Reward and Recognition

The whl.travel Reward and Recognition (R&R) program is designed to encourage, recognize and reward franchise partners who show improvement in their pursuit of excellence in areas deemed important to the growth and wellbeing of the network, all in the spirit of friendly competition. The 2008-2009 program focused on three categories: sustainability (improvements in the quality and quantity of product with Caring for the Destination ratings); service standards (the ability of each franchisee to hit and surpass the 95% success level for responding to client queries within 24 hours, and to keep published rates current); and Web marketing. There were quarterly awards in each category, category leaders for the year and top honours given to the Franchisee of the Year.

Teamworkz Consulting basically dominated the rankings. While Vientiane sat atop the leader board, the next three positions were filled by Luang Prabang, Vang Vieng and Phuket (Thailand), and seven of the top eight spots included Koh Samui and Chiang Mai (both in Thailand) – all operated by Teamworkz. Only the whl.travel local partner in Vanuatu – the 2007-2008 whl.travel Franchisee of the Year – broke the run with its fifth-place finish tying with Luang Prabang as winner of the service category of the year. All 10 live sites in Laos and Thailand under Teamworkz management swept the Web marketing category for the year, while one local operator in Marmaris-Datça, Turkey (10th overall), was category leader for the year in sustainability, 87% of its accommodations and tours meriting a Caring for the Destination ranking.

“As much as I would like to take all the credit,” said Lee Sheridan, managing director of Teamworkz, “I have to admit that my team of Mouk, Anne, Vong, Phansee and Thouni have done all the hard work. A big thanks to them!! They are the ones who consistently demonstrate the power of the local connection.”

The R&R program rules will change in 2009-2010 based on important feedback from the local partners. The goal however remains the same: to ‘encourage, recognize and reward’. After all, “Who cares if we win or not again?” said John Nicholls, owner and operator of Vanuatu Hotels. “This R&R competition has greater rewards for all of us in the whl.travel organisation than a single franchisee winning a prize. It is an essential motivator for all of us to improve.”

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As a primary force in the Greater Mekong region, where whl.travel network coverage may soon know no equal, Teamworkz Consulting is the local connection in Laos (the Champasak, Luang Prabang [read more here], Vang Vieng and Vientiane destination sites are live, while Luang Mantha and Xieng Khouane are under construction) and Thailand (Bangkok, Koh Samui, Phuket and Sukhothai).

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Asia, awards, Laos, responsible travel news, South-Eastern Asia, Thailand, WHL Group news,

One Response to “Teamworkz Consulting in Laos Is the whl.travel Franchisee of the Year 2008-2009”

  1. Congratulations to Lee Sheridan and his team: Mouk, Anne, Vong, Phansee and Thouni, in winning the WHL franchisee of the year award.

    There is no more deserving franchisee to pass on this prize, you have excelled in every discipline and simply could not be beaten.

    Wished I had been there to share your joy.

    Cheers,
    John Nicholls

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